How do I start?

All you need to do is visit our website and create an account or sign in through Facebook or simply call us on 7774005679 or feel free to visit as at our nearest store.

Where shall I drop-off my clothes?

Please choose while placing your order if you would like us to pick it up from your doorstep or concierge. We service Apartments, Condos, Businesses and houses. Please place your laundry in a bag and label it with your name and address or if it’s your second order, then you would have a reusable garment bag from KwickWash Laundry that you can reuse.

How will I know that my laundry has been picked-up?

Once you place your order with KwickWash Laundry, Riders gets notified that your laundry is ready for pick-up. Our team will swing by to collect it from your concierge or doorstep (as per your chosen option) and we will change the status of your order to "Picked-up" in your account.

How will I know that my laundry has been washed and delivered?

KwickWash will send you an email or SMS to let you know your clean, fresh laundry is ready for collection as per your request. That can be either your doorstep at your house, condo or apartment building or at your concierge or you can collect it at your own convenience.

What if I don't have a concierge?

What shall I do if I have a big order with many bags?

My concierge doesn't accept laundry. What shall I do?

How do I place an order?

To place your first order, simply visit our website and create an account – you also have the option of signing in through Facebook or Google+. Once your account is set up, you can place an order whenever you like by clicking the ‘Place Order’ tab on our website.

How do I prepare my order for pick-up?

After submitting your order, place your dry cleaning or laundry in a bag with your name, address and phone number (If any). Your name and phone number is only required for your first order, KwickWash Laundry will return your clothes in a reusable Eco-friendly bag with a customer identification tag that you can use for future orders.

How can I let you know about specific requests?

If there are any special care instructions not included on the label, you can let us know when placing your order by including your comments in the ‘Special Instructions’ section.

Do I need to count the items in my order?

Absolutely not, counting items is all part of the service. KwickWash Laundry will take care of that on your behalf.

• Is there a minimum order amount?

• Can I cancel my order?

• How fast will you process my order?

• Do you have monthly laundry packages?

• How will I know my order was received?

• What if I do not receive an email receipt?

• What happens to my laundry bag?

• What happens if driver attempts to pick-up or drop-off and fails?

• What if I am not home for scheduled delivery?

• How do I know if the driver is coming to pick my order?

• What happens if I don’t sort my order between Dry Clean and Wash & Iron?

What services do you provide?

KwickWash Laundry provides the following services: Dry Clean, Wash & Fold, Wash & Iron, Shoe Laundry, Carpet Cleaning and Sofa Cleaning. We also provide a rushed service for an additional charge of Rs.300 for Wash and Fold/Iron service only.

What is the difference between Wash and Fold and Wash and Iron?

With the Wash and Fold service, we would wash, dry in the dryer and fold all your clothes. The Wash and Iron service, we would wash your clothes, dry in the dryer and Iron them.

Is your dry cleaning process Eco-friendly?

It most certainly is. We apply wet washing to all your dry cleaning items.

Can I add special instructions to my order?

You most certainly can do that. While placing your order, please add any instructions in the special instructions box and we will adhere to them. We have many customers that prefer we don't use any scented detergents in our washing because of allergies.

What is a Wash and Fold/ Iron Package?

Wash and Fold package is a recurring subscription plan for your wash and fold needs i.e. Washing, drying and neatly folding/Ironing your clothes. This is a monthly subscription recurring service whereby you set the date for pickups and delivery and the frequency of these pickups within a certain month.

How can I subscribe to your package?

The plans can be subscribed by purchasing one of our plans. We offer Bronze, Silver, Gold and Diamond packages. After purchasing your selected package, please place an order online and chose the Repeat button to choose the frequency of your order. This exact order will be replicated according to the frequency chosen.

• How does the charging happen?

• What if I go above the monthly package?

• How can I unsubscribe from the service?

• How can I pause the plans if I travel?

• What if I don’t reach utilise my package within that month?

What payment methods do you accept?

We accept Cash,Visa, MasterCard, PayTM, Razorpay, GooglePay and Bharat Pay.

Are there any hidden fees?

The prices you see on our website are the prices you will pay, there are no hidden fees. We will only include additional charges for items that require special care, such as leather, velvet, or silk.

How can I use my coupon or special offer?

You can use your coupon or voucher number when you place an order. Please note that only one offer can be used per order as long as the code used is still valid and hasn't expired.

Do you have a referral program?

KwickWash Laundry is happy to reward its customers for telling others about our service. To make a referral, simply click on Refer a Friend in your account. Your referral will receive a discount for their first order and you will receive a referral reward once that order is placed. There are no limits to the number of referrals you can make.

• Are you open on the weekend?

• Besides cleaning, how else will KwickWash Laundry care for my clothes?

• Do you offer hand washing?

• What are your hours of operation?

• What does a "Flexible" time-slot mean?

• How do you keep my information safe?

• What is Return/Refund Policy?

• What happens if my laundry is lost or damaged?

• Damaged Items

• Is KwickWash Laundry in my region?

• Does your laundering process address customers with sensitive skin?

• Can I add my special preferences to my account?

• What is the difference between Wash and Fold and Wash and Iron shirt?

• I am very hygienic and worried about my clothes. How do you care for my clothes?

• I am confused with all your bags. Please help!

• What is a super rushed service?

• What are your cut off times?

• Do you offer Senior Discount?